Privacy Policy

1. Introduction

The Trading Floor Inc. ("we") is committed to protecting the personal information of users of "The Trading Floor" platform. This policy describes how we collect, use, disclose, and protect your personal information, in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (CQLR, c. P-39.1) and Law 25.

2. Person in Charge of the Protection of Personal Information

In accordance with Law 25, we have designated a person in charge of the protection of personal information, who can be reached at: info@thetradingfloor.io.

3. Information Collected

We may collect the following categories of information:

• Identification information: name, email address, username
• Profile data: language preferences, profile photo, biography
• Brokerage data: positions, transaction history (read-only via third-party integrations)
• Learning data: homework submissions, program progress, messages to coaches
• Usage data: access logs, IP addresses, browser type, pages visited
• Communications: messages in chat channels, support tickets

4. Purposes of Collection

We use your information to:

• Provide, maintain, and improve the Platform
• Authenticate your identity and secure your account
• Display your portfolio and performance analytics
• Communicate with you (notifications, support, updates)
• Ensure legal and regulatory compliance
• Detect and prevent fraud and malicious activity

5. Consent

By creating an account and accepting the terms of use, you consent to the collection and use of your personal information for the purposes described in this policy. You may withdraw your consent at any time by closing your account or contacting us.

6. Disclosure and Sharing

We may share your information with:

• Third-party service providers essential to operations (hosting, authentication, brokerage integrations)
• Government authorities where required by law

We never sell your personal information to third parties.

7. Retention

Your information is retained for as long as your account is active or for the periods required by law. Upon closing your account, your data is deleted or anonymized within a reasonable time, subject to our legal obligations.

8. Security

We implement security measures consistent with industry best practices, including TLS 1.3 encryption in transit, AES-256 encryption at rest, OAuth 2.0 authentication, and strict access control policies. However, no system is entirely secure, and we cannot guarantee the absolute security of your data.

9. Your Rights

Under Quebec law, you have the following rights:

• Right of access: obtain a copy of your personal information
• Right of rectification: correct inaccurate or incomplete information
• Right to erasure: request the deletion of your information
• Right to portability: obtain your information in a structured, commonly used format
• Right to withdraw consent: withdraw your consent at any time

To exercise these rights, contact us at info@thetradingfloor.io. We will respond within 30 days.

10. Cookies

The Platform only uses cookies that are strictly necessary for the operation of the service: authentication session, language preferences, and security tokens. No advertising, analytics, or behavioral tracking cookies are used.

11. Transfers Outside Quebec

Your data may be processed by service providers located outside Quebec or Canada. Where applicable, we ensure that adequate safeguards are in place in accordance with Law 25.

12. Confidentiality Incident

In the event of a confidentiality incident presenting a risk of serious harm, we will notify the affected individuals and the Commission d'accès à l'information du Québec in accordance with the requirements of Law 25.

13. Changes

We reserve the right to modify this policy at any time. Material changes will be communicated to you via an in-app notification or email.

14. Contact

The Trading Floor Inc. Email: info@thetradingfloor.io Montreal, Quebec, Canada